Terms of service

Last Updated: July 2, 2026

Welcome to Pawinos. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our services.

2. Products and Availability

We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, errors may occasionally occur.

We reserve the right to:

  • Modify or discontinue products at any time.

  • Limit product quantities.

  • Refuse or cancel any order.

  • Correct pricing or product description errors without prior notice.

3. Orders

Once an order is placed, you will receive an order confirmation email.

Receiving an order confirmation does not guarantee acceptance of your order. We reserve the right to cancel orders for reasons including, but not limited to:

  • Product unavailability

  • Payment issues

  • Suspected fraud

  • Incorrect pricing

  • Incorrect shipping information

If payment has already been processed, any applicable refund will be issued.

4. Pricing

All prices displayed on our website are subject to change without notice.

Applicable taxes, duties, customs fees, or import charges may apply depending on your country and are the responsibility of the customer unless otherwise stated.

5. Payments

Payments are processed securely through trusted third-party payment providers.

Pawinos does not store your complete payment information.

6. Shipping

Shipping times are estimates only and may vary depending on destination, customs processing, weather conditions, or carrier delays.

Pawinos is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before requesting a return or refund.

8. Intellectual Property

All content on the Pawinos website—including but not limited to:

  • Logos

  • Branding

  • Product images

  • Graphics

  • Videos

  • Text

  • Website design

  • Icons

is owned by or licensed to Pawinos and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

9. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Distribute viruses or malicious software.

  • Interfere with the website's operation.

  • Copy or exploit our content without permission.

  • Engage in fraudulent activity.

10. Limitation of Liability

To the fullest extent permitted by law, Pawinos shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. Disclaimer

Our products are provided "as is" and "as available."

Except as required by applicable law, we make no guarantees regarding uninterrupted website availability or that the website will always be free from errors or technical issues.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Third-Party Services

Our website may include links to third-party websites or services.

Pawinos is not responsible for the content, policies, or practices of any third-party websites.

14. Changes to These Terms

We may update these Terms of Service at any time.

Any changes become effective immediately upon publication on this page. Continued use of our website constitutes acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws governing the operation of Pawinos, without regard to conflict of law principles.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: support@pawinos.com

Thank you for choosing Pawinos. We appreciate your trust and look forward to serving you and your pets.