Privacy policy

Last Updated: July 2, 2026

At Pawinos ("we," "our," or "us"), your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely by our payment providers)

  • Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • Referral source

  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate about your purchases

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Send marketing communications (only where permitted or with your consent)

  • Personalize your shopping experience

Cookies

We use cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Analyze website traffic

  • Improve website performance

  • Deliver relevant advertising

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Payment Security

We do not store your full payment information.

All payment transactions are processed securely by trusted third-party payment providers using industry-standard encryption and security practices.

Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties that help us operate our business, including:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Analytics providers

  • Marketing and advertising platforms

  • Customer support tools

These service providers may only use your information to perform services on our behalf.

Marketing Communications

If you subscribe to our newsletter, we may send updates, promotions, and product news.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

Data Retention

We retain your information only as long as necessary to:

  • Fulfill your orders

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our policies

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Object to certain processing activities

  • Withdraw consent for marketing communications

  • Request a copy of your personal data

To exercise these rights, please contact us using the details below.

Data Security

We implement reasonable technical, administrative, and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While no method of electronic transmission or storage is completely secure, we continually work to maintain appropriate safeguards.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can promptly remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

The updated version will be posted on this page with the revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: support@pawinos.com

Thank you for trusting Pawinos. We are committed to protecting your privacy while providing a safe and enjoyable shopping experience.